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How do I book a stay at Ciela Village campsites?
- You can make a reservation: – On our website (online payment is completely secure).
Are you available?
At Ciela Village campsites, rates and availability are displayed in real time. To view them, click this link.
When do the campsites open in 2026?
- Campsite le Pommier: April 3 through September 7.
- Les Marsouins Campsite: March 27 through September 28.
- Terra Verdon campsite: April 17 through September 28.
- La Farigoulette Campsite: April 3 through September 28.
- Campsite Atlantica: March 27 through September 28.
- Les Fontaines Campsite: May 7 through September 28.
- Les Deux Soleils Campsite: April 17 through September 21.
- Le Caussanel campsite: May 7 through September 21.
- Beau Rivage Campsite: April 3 through October 15.
- Les Cigales Campsite: April 3 through November 2.
- Le Bontemps Campsite: April 3 through September 28.
- La Liez Campsite: April 3 through September 21.
- Lac Bleu Campsite: April 3 through September 21.
- Lac de Thoux Campsite: April 10 through September 7.
- Gorges du Chambon Campsite: April 17 through September 21.
- Campsite le Colporteur: April 10 through September 28.
- Les Princes d’Orange campsite: April 3 through November 2.
- Le Château de Rochetaillée Campsite: April 17 through September 21.
- Provence Campsite: April 3 through September 28.
- La Buissière Campsite: April 3 through September 28.
- Le Chaponnet campsite: May 7 through September 6.
What are your rates?
Our prices vary depending on the campsite, the time of year, and the type of accommodation you choose. To view our real-time availability and rates, click here.
Can I choose my spot?
Selecting a specific site number or choosing two adjacent sites are optional extras (€30 each) at the time of booking, subject to availability.
Is it possible to get some photos of the reservation?
Unfortunately, we are unable to send you photos of the accommodations. You will find photos of equivalent categories in each accommodation description.
Where can I find a map of the campsite?
You can find maps of our Ciela Village campsites by clicking here.
How do I book multiple accommodations?
Our system does not allow you to book multiple stays at the same time. If you would like to stay next to or near each other, please make separate reservations and specify the name(s) of the person(s) involved (there is a €30 surcharge for this placement option). For group requests, please contact us.
How do I make a same-day reservation?
If you would like to make a same-day reservation, please contact us directly by phone at +33(0)4 22 54 73 55.
Do you offer any discounts?
Take advantage of our special offers all year round to enjoy discounted vacations! Check out our current promotions here.
Is it possible to place a hold on a vacation package?
To place a hold on a vacation package, please contact our reservations department at +33(0)4 22 54 73 55.
How do I make a reservation using my loyalty points?
To make a reservation using your loyalty points, enter the loyalty number you received by email when your enrollment in the program was confirmed in the designated field. You will then be able to see your available balance and choose to apply your discounts.
Are minors allowed? Can they come unaccompanied?
Minors must be accompanied by their legal guardian. For more details, please refer to our Terms and Conditions.
How do I change a reservation?
You can request a reservation change by email at: callcenter@cielavillage.com
⚠️ All changes are subject to availability and must comply with the current terms and conditions of sale.
How do I cancel a reservation?
All requests to cancel a reservation must be submitted by email to callcenter@cielavillage.com. The cancellation will be processed in accordance with the schedule set forth in our Terms and Conditions. If you have purchased cancellation insurance, its terms and conditions also apply (insurance terms and conditions).
What are your cancellation policies and deadlines?
You can review the cancellation policy in our Terms and Conditions. If you have purchased cancellation insurance, please contact the insurer for more details.
How does cancellation insurance work?
Ciela Village offers “Campez Couvert” Trip Cancellation and Interruption Insurance as a paid option. You can download the terms and conditions of the cancellation insurance at the bottom of the website or directly via this link.
How do I get an invoice for my stay?
You can receive your invoice for your stay by email. After your stay, you will be sent a receipt detailing the services provided and payments made. You can also download your receipt from your customer account on the Ciela Village website.
How can I tell if my reservation has been confirmed?
Once your reservation has been processed, you will receive a confirmation email within 48 hours of making your reservation. If you have not received an email by then, please contact the campsite.
Do I have to pay a security deposit during my stay?
Yes, for all accommodations, a security deposit of 250 euros will be required. For campsites, a 100-euro deposit is required if you rent a refrigerator and/or a griddle. If no damage is found during your stay, your deposit will be refunded within 48 hours.
Is it possible to make a reservation for next year?
You can pre-book your stay for next season. To do so, please send your reservation request by email; our team will process your request as soon as possible.
What payment methods do you accept?
We accept the following payment methods: Credit card (Carte Bleue, Visa, Mastercard, Eurocard), bank transfer, check, Classic vacation checks, and Connect vacation checks. The payment methods accepted by the campsite for the deposit and/or the full cost of the stay vary depending on the payment date. You can find more details in our Terms and Conditions.
What types of cards do you accept?
We accept VISA and MASTERCARD credit cards. However, we do not accept American Express cards.
Do you accept vacation vouchers or vacation checks?
We accept both Classic vacation checks and Connect vacation checks. For Classic vacation checks, we recommend that you send them to us by certified mail.
Do restaurants and convenience stores accept meal vouchers and/or ANCV vouchers?
ANCV checks are accepted at all Ciela Village campsites.
Is it possible to pay in installments?
Payment in installments is available only for the final balance. You can pay by credit card through the reservation service, by bank transfer, by check, or with vacation checks. We require that the full amount for your stay be paid no later than 1 month before arrival. The 30% deposit must be paid in a single payment upon confirmation of your reservation.
When and how should I pay the balance for my reservation?
The full amount for your stay must be paid 30 days before the start of your stay. You can pay the balance by credit card, check, bank transfer, or vacation checks. You can pay the balance through your online customer account; we do not accept payments on site.
Can I pay for my stay when I arrive?
We do not accept payments upon arrival. We require a 30% deposit at the time of booking, and the balance must be paid no later than 1 month before your arrival at the campsite.
Is there a deposit to pay at the campsite?
A security deposit of 250€ is required for the entire season for mobile home rentals and 100€ for campsites (if you rent a refrigerator and/or a griddle).
How do I file a complaint?
If you wish to file a complaint during your stay, please contact the campsite manager directly. If you wish to file a complaint after your departure, please contact the campsite by email or the call center at this email address: callcenter@cielavillage.com.
How do I access my reservation?
Log in to your customer account using the login credentials provided in the confirmation email sent by the campsite. Once logged in, you can view your reservation details, make payments, or make changes if necessary.
How do I log in to my customer account?
Log in to your customer account (the person icon in the top right corner of the website) using the login credentials (12-digit number) provided in the reservation confirmation email sent by the campsite.
How do I access my customer history?
You can view your stay history at Ciela Village on our app: Download the Ciela Village app (more info at https://cielavillage.fr/ciela-village-application-mobile/), then log in using the login credentials provided in the confirmation email you received when you made your reservation.
How do I change my information and password?
To update your information, log in to your customer account using the login credentials provided in the confirmation email sent by the campsite. Once you’re logged in, you’ll have access to a profile management section where you can update your personal information and change your password.
What should I pack for my trip?
Before your arrival, please remember to bring:
– Your own linens (sheets and towels) if you did not select this option. Sheets and towels are included only for Ciela Prestige and Ciela Exception accommodations
– Your personal hygiene items (shower gel, shampoo, toothpaste, etc.)
– Your personal belongings and specific equipment (power adapter, extension cord, as per regulations…)
For bare campsites, don’t forget your camping gear (tent, stakes, adapter, appropriate extension cord, etc.).
Is there a place to store luggage before check-in?
No, we do not have a luggage storage service.
What time is the arrival?
Rentals (mobile homes, cabins): from 4:00 p.m.
Campsites: from 12:00 p.m.
Please check in at the front desk as soon as you arrive to complete your registration.
Is it possible to arrive early?
If you arrive before check-in time, you will have access to the campsite and its facilities. However, keys will be handed out starting at 4:00 p.m. for rentals and at 12:00 p.m. for campsites.
What should I do if I arrive late?
In case of a late arrival, we recommend that you contact the campsite. The attendant will be there to welcome you, or you can use the key box to gain access to your mobile home. Simply stop by the front desk the next morning to complete the check-in process.
What are the reception hours?
Low season:
All campsites: 9 a.m.–1 p.m. and 2 p.m.–7 p.m.
High season (summer school break):
4- and 5-star campsites: 8 a.m.–8 p.m.
3-star campsites: 9 a.m.–7 p.m.
Hours may vary depending on the time of year and the campsite; we recommend checking before your arrival.
What time do the campsite’s vehicle gates close?
The gates are closed from 11 p.m. to 7 a.m. to ensure peace and quiet and the safety of all vacationers.
What are your catering options?
Our Ciela Village campsites all have at least one restaurant or snack bar, and some locations offer multiple dining options.
To discover all the dining options available at your campsite, we invite you to downloadthe Ciela Village app.
Where can I find the restaurant’s menu?
Since the maps may change throughout the season, we invite you to check them directly on site or on our Ciela Village app.
Do you serve breakfast? Is breakfast included?
No, breakfast is not included in your stay.
Is it possible to have something delivered to the campsite?
Yes, you can definitely have a package delivered directly to the campsite; you can pick it up at the front desk.
Is it possible to invite people from outside the campsite?
Yes, we will provide your guests with special visitor wristbands. However, they will not have access to the aquatic area.
If I invite some friends over, can they go to the pool?
No, access to the pool is reserved exclusively for campsite guests.
Do you have any coworking spaces?
At Ciela Village, only Le Pommier campsite has a coworking space with internet access that can be reserved for a minimum of 2 hours.
What time is check-out?
For rental accommodations, check-out is by 10 a.m. For campsites, check-out is by 11 a.m. Leaving before the front desk opens? Don’t worry! You can drop off your keys in the mailbox.
Do I need to make an appointment for the return of the rental?
You don’t need to make an appointment in advance; just drop off the key at the front desk before 10 a.m.
Do I need to clean before I leave?
Yes, if you didn’t purchase the cleaning package, you’ll need to clean the place before you leave. You’ll need to clean the floors, the kitchen, the restrooms, and the bathrooms, as well as gather the sheets and towels in the living room and take out the trash.
Is the end-of-stay cleaning included?
No, it is not included. The surcharge varies depending on the mobile home category.
The rates are as follows: Standard cleaning fee: 85€; Prestige and Exception cleaning fee: 120€; Family cleaning fee: 160€.
Campsite la Croix du Sud:
Final cleaning for 1 bedroom: 38€
Final cleaning for 2 bedrooms: 48€
Final cleaning for 3 bedrooms: 58€
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Campsite le Chaponnet:
Standard Cleaning Fee: 95€
Family Cleaning Fee: 160€
Cleaning fee included with premium accommodations.
Campsite la Croix du Sud:
Final cleaning for 1 bedroom: 38€
Final cleaning for 2 bedrooms: 48€
Final cleaning for 3 bedrooms: 58€
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Campsite le Chaponnet:
Standard Cleaning Fee: 95€
Family Cleaning Fee: 160€
Cleaning fee included with premium accommodations.
Can I stay at the campsite after I check out and use the water park?
Yes, you may stay at the campsite on the day of departure after check-out and use all the facilities, including the pool. Subject to approval by the front desk.
Do you have a luggage storage area available after I check out?
No, we do not have a luggage storage service.
Is it possible to check out late?
This option is available only during the off-season. It can be requested directly at the front desk, subject to availability. Please note that you cannot add this option before your stay begins.
What should I do if I forgot something at the campsite?
Please contact the campsite directly by email, providing your contact information so that the item can be returned to you; you will be charged for the return shipping costs.
When will I get my security deposit back?
Your security deposit will be refunded within 48 hours after your departure, provided no damage has been found.
What are the pool hours?
Our water parks are open from 10 a.m. to 7 p.m.
Are the pools covered?
Some of our campsites have indoor pools; check them out here.
Should I bring a swim cap?
No, you don’t need to bring a swim cap.
What kinds of swimsuits are allowed for men?
All types of swimwear are permitted for men.
Is it possible to use the pool after check-out?
Depending on the time of year, you may be able to use the pool after check-out. Please ask at the front desk for more information during your stay.
Is it possible to use the pool without being a guest at the campsite?
Our water parks are reserved exclusively for our guests. Thank you for your understanding.
Is it possible to rent beach towels?
No, we do not rent out beach towels.
Are the swimming pools accessible to people with disabilities?
Our Terra Verdon, La Farigoulette, and Les Marsouins campsites are equipped with boat launch chairs.
Do you offer swimming lessons?
Some Ciela Village campsites offer swimming lessons. Please ask our staff for more information when you arrive.
Are there any activities?
Yes, all Ciela Village campsites offer daytime and evening activities at a minimum during July and August. The larger campsites also offer entertainment during the off-season. You can view your campsite’s entertainment schedule by downloading the Ciela Village app (more info at https://cielavillage.fr/ciela-village-application-mobile/).
What sports and activities do you offer?
Most of our Ciela Village campsites offer a wide range of sports activities, both individual and group-based, such as water polo and soccer tournaments, morning workouts, aquafun, and archery.
Depending on the campground, you’ll also find facilities for all ages (petanque courts, multi-sport fields, etc.)
For information specific to your campsite, we invite you to download our mobile app, available on the App Store and Google Play (more info at https://cielavillage.fr/ciela-village-application-mobile/).
Do you have a swimming pool or a water park?
All of our Ciela Village campsites feature a water park. Some locations have a water park with slides. You can find details about the facilities available on each campsite’s page on the Ciela Village website.
Are there any parties at the campsite?
Yes, we organize various types of evening events (games, karaoke, concerts, shows) during summer school break. We invite you to check out your campsite’s entertainment schedule on our Ciela Village mobile app (more info at https://cielavillage.fr/ciela-village-application-mobile/).
Are there any celebrations for July 14?
We don’t offer any special celebrations for July 14, but you can check the activity schedules on our Ciela Village mobile app or in person to find out what’s planned at your campsite on the evening of July 14.
What’s there to see near the campsite?
Every Ciela Village campsite knows its region and local service providers very well. Get a sneak peek by checking out the “Nearby” section on each website or on the Ciela Village app (more info at: https://cielavillage.fr/ciela-village-application-mobile/). Once you’re there? Our teams are on hand to help!
Do I need to make a reservation for the activities?
Advance reservations are not required for most of our activities; however, for certain specific activities or when attendance is high, it may be advisable to register in advance. You can download the Ciela Village app (more info at https://cielavillage.fr/ciela-village-application-mobile/) to view the entertainment schedules and get information on activities that require a reservation.
Do you have a laundromat?
Yes, we offer self-service laundromats. There is a fee for using the washers and dryers; the rates are posted inside the laundromat.
Do you offer a shuttle service?
To make getting around easier during your excursions, check your campsite’s app to see the different transportation options available (more info at https://cielavillage.fr/ciela-village-application-mobile/).
Do you offer half-board or full-board?
We do not offer half-board or full-board options. Please note that every Ciela Village campsite has at least one restaurant or snack bar, and some even have multiple dining options. For more information about the dining options at your campsite, we invite you to downloadthe Ciela Village app.
Are campsites accessible to people with disabilities?
Some of our Ciela Village campsites are accessible to people with disabilities in terms of accommodations and facilities such as the restaurant and restrooms, and a few even have wheelchair-accessible boat ramps (at La Farigoulette, Terra Verdon, and Les Marsouins campsites). Check them out here.
Do you have any eco-labels?
Some of our Ciela Village campsites have been awarded the Green Key certification; you can view them here.
Are there cribs in the rental units?
When you make your reservation, you can request a baby kit at no charge. The baby kit includes a travel crib (without a mattress) and a high chair. A baby bathtub can also be added upon request.
Are babies included in the occupancy limit for mobile homes?
Yes, babies must always be included when calculating the accommodation’s capacity. The maximum number of people (including babies) must never be exceeded for safety and insurance reasons.
Do you have baby kits? What do they include?
Yes, you can reserve a baby kit for free when you book your stay or upon arrival, subject to availability. The baby kit includes a travel crib (without a mattress), a high chair, and a baby bathtub (upon request).
What activities do you offer for children?
At Ciela Village, every campsite has playgrounds for children and a kids’ club for ages 5 to 12 during summer school break. Some of our campsites even offer a teens’ club for ages 13 to 17!
Do you offer babysitting services?
No, we do not offer babysitting services.
Is the campsite safe for children?
Yes, our Ciela Village campsites are secure and child-friendly. Entry and exit to the campsites are monitored, and security guards are on site.
Are there any kids’ clubs?
At Ciela Village, we offer a free kids’ club, at least during the summer school break.
We welcome children ages 5 to 12 from Monday through Friday. Some campsites also offer a teen club for ages 13–17 during this same period.
The Catarelles campsite does not offer a kids’ club.
When does the kids’ club open?
The kids’ clubs at the campsites are open during summer school break. At Le Pommier and Le Floride campsites, the kids’ club is also open during Easter break.
Can we make a reservation for the kids’ club in advance?
You can sign up for the kids’ club upon arrival. Activities cannot be reserved in advance. The schedule is posted throughout the campsite and can be viewed on the Ciela Village app, available in app stores.
At what age do kids’ clubs accept children?
The kids’ club welcomes children ages 5 through 12. At Ciela Village, some campsites also offer a teens’ club for ages 13 through 17. Check the details of your campsite’s amenities on the Ciela Village mobile app.
Is it possible to set up a tent next to the mobile home?
Tents are not allowed next to the mobile homes.
How large are the campsites?
You can find the square footage in each accommodation description.
What is the maximum capacity of my hosting plan?
You can find the maximum capacity listed in the description of your chosen accommodation. The maximum capacity is 6, 8, 10, or 12 people. The maximum capacity depends on the type of site; this information is listed in the description of the site or mobile home you have chosen.
Are water and electricity included in the price of the campsite?
Yes, water and electricity are included in the price of the campsite.
What type of electrical outlet is available at the campsites?
The electrical outlets on the charging stations are CEE outlets.
Is it possible to rent a refrigerator for bare campsites?
Yes, you can rent a refrigerator for your campsite starting at 8 euros per day. We recommend that you reserve it at the same time you make your reservation to ensure it’s available.
What is the amperage of the site?
The available sites provide 10 amps of power.
Do the mobile homes have air conditioning?
Most of our rental accommodations are equipped with air conditioning: the Comfort, Privilege, Prestige, and Exception categories. The Classic and Family categories, as well as the tents, are not. You can find this information in the description of each accommodation.
Is there Wi-Fi access?
At Ciela Village, free or paid Wi-Fi is available at every location. You can view detailed information about your campsite on our Ciela Village app, available in app stores (more info at https://cielavillage.fr/ciela-village-application-mobile/), or contact the campsite where you made your reservation directly.
Do you have accommodations that are accessible to people with disabilities?
Many of our campsites have mobile homes accessible to people with disabilities. You can find the list on this page.
Do the mobile homes have televisions?
All of our mobile homes are equipped with a TV, except for the Family and Classic lines, tents, and unique accommodations. This information is included in the description of each accommodation. Be sure to check it when you make your reservation!
Do the mobile homes have heating?
All of our mobile homes and cabins are equipped with heating. The tents are not. You can find this information in the accommodation description on our website when you make your reservation.
Is smoking allowed in mobile homes?
Smoking is strictly prohibited inside the mobile homes.
What size are the beds?
This information is available in the descriptions of our accommodations.
Do you have any accommodations with a spa?
Several of our Ciela Village campsites offer accommodations with private spas—check them out here.
Are sheets provided?
Sheets are included only in Prestige and Exception accommodations. Travel light!
We offer bed linens for rent during your stay:
– €17 for a double bed set
– €14 for a single bed set
La Croix du Sud Campsite:
– €14 for the double bed kit
– €9 for the single bed kit
Le Chaponnet Campsite:
– €18 per kit (single or double) – included with 4-star and premium accommodations
How much does the sheet rental fee cost?
The single bed (1 person) sheet set supplement costs 14 euros per stay, and 17 euros for the double bed (2 people) sheet set.
Are there blankets in the mobile homes?
All of our rental units are equipped with blankets or comforters (depending on the mobile home), as well as pillows.
Do the mobile homes come equipped with a barbecue?
The Ciela Privilège, Ciela Prestige, and Ciela Exception accommodations are equipped with a gas plancha. For other types of rentals, we offer planchas for rent (rates starting at €6/day). Subject to availability at the time of booking.
Are there cribs in the mobile homes?
We offer free baby kits consisting of a travel crib (without a mattress) and a high chair. If needed, a baby bathtub can also be provided upon request. We encourage you to request this kit at the time of booking, subject to availability.
Are there hair dryers in the mobile homes?
This varies depending on the type of accommodation. You can find this information in the property descriptions (click on “See all,” then look under the “Bathroom” section).
Are there plug adapters in the mobile homes?
No, we do not have any plug adapters, so please bring your own.
Are bath towels provided?
No, bath towels are not provided (except in the Prestige and Exception categories). You can reserve them for an additional fee at the time of booking.
The price for a 1-person towel kit is 9 euros.
La Croix du Sud campsite: 8 euros.
Le Chaponnet campsite: 12 euros— included with 4-star and premium accommodations.
How do I get the inventory for my rental?
To view a detailed inventory of your rental at a Ciela Village campsite, you can find it directly in the Ciela Village app.
Can I bring my own TV into the mobile home?
You are not allowed to bring electrical appliances to our Ciela Village campsites. Bringing additional electrical appliances, such as a television, can cause electrical overloads and may result in power outages.
Can I bring my barbecue?
Yes, but charcoal and electric grills are prohibited.
Is it possible to rent a gas grill or a gas plancha?
You can rent a gas plancha during your stay, subject to availability. The rental rate starts at 6 euros per day. You can reserve one when you book your stay or on-site, subject to availability.
Do you allow dogs?
Yes, we allow dogs (except Category 1 and 2 dogs). A daily fee per pet applies. Dogs must be kept on a leash, including on the rented campsite. They are not allowed in the pool area, the children’s playground, or the restrooms.
Which animals are allowed?
We welcome dogs, cats, and ferrets, but here are some important things to keep in mind:
- A daily fee, payable at the time of booking, is required
- Pets must always be kept on a leash
- Their vaccinations must be up to date
- Category 1 and 2 dogs are not allowed
- “Exotic” pets are not allowed (snakes, spiders, rats, etc.).
How much is the pet fee?
The pet surcharge starts at 6 euros per day per pet.
Do you offer dog daycare or pet-sitting services?
No, we do not offer dog daycare services.
Do you have a dog pool?
No, we do not have swimming pools for dogs.
Do you have a dog run?
At Ciela Village, our Le Pommier campsite features a dog park that’s open to all dogs.
Do you have dog showers? A grooming area?
No, we do not have grooming areas.
Do you have electric car charging stations?
The following Ciela Village campsites have electric charging stations: Le Pommier, Les Marsouins, La Farigoulette, and Atlantica.
Where can I park my car at the campsite?
You can park a car on your lot or in private parking lots in pedestrian zones.
How many parking spaces are there per lot?
For accommodations that can accommodate 1 to 6 people, one vehicle is included in the reservation. For accommodations for 8 or more people, two vehicles are included. A flat fee may apply for any additional vehicles, depending on the time of year and subject to availability.
Do you have a loyalty program?
Yes, we invite you to join our Ciel’Avantage loyalty program. Sign up and read the terms and conditions by clicking here
How do I join your loyalty program?
By signing up on the Ciela Village website, on the Loyalty Program page. You can also sign up: • through the Ciela Village app • at the campsite where you’re staying. Upon registration, you’ll receive a confirmation email with your loyalty account number. You can then start earning points.
What are the benefits of the loyalty program?
With every stay, you earn points that can be redeemed for discounts on your future stays. You can use your discounts for a stay at any campsite in the Ciela Village group and for all types of accommodations (except for Tribus and Exception mobile homes). Discounts are not valid for stays during peak season.
Is the loyalty program free?
Yes, it’s completely free.
How do I make a reservation using my points?
To make a reservation using your loyalty points, enter the loyalty number you received by email when your enrollment in the program was confirmed in the designated field. You will then be able to see your available balance and choose to apply your discounts.
Can I give my points to another member?
No, loyalty points cannot be transferred or exchanged.
How long do my points last?
You can use your points within 36 months of the date they are credited to your account. After that date, if you do not take any action, these points will be forfeited.
How do I use my points? You can use your discounts when booking a stay:
• Online at our website cielavillage.fr or on the websites of the group’s campsites
• On our Ciela Village app
How are my points calculated?
The rule is simple: 1 euro spent = 1 point. Points are accumulated starting from the date you join the program. You can check your point balance:
• On the Ciela Village app
• By email by subscribing to our newsletter
• At the campsite where you’re staying.