Privacy policy
WHAT IS THE PURPOSE OF THIS DOCUMENT?
In the course of its business, CIELA VILLAGE collects and processes the personal data of all its contacts, in its capacity as „data controller“.
This document applies to you if you are an individual and have interacted with CIELA VILLAGE directly or via our website accessible at the following address: https://cielavillage.fr/ (hereinafter the „Site“). This is the case, for example, if you are a customer or prospect of CIELA VILLAGE, if you are applying for a position with CIELA VILLAGE, if you supply products or services to CIELA VILLAGE or if you are simply a user of the Site.
The purpose of this privacy policy is to inform you of the characteristics of the processing that we carry out using data concerning you and in compliance with the regulations in force concerning the protection of personal data and in particular the provisions of the French Data Protection Act of January 6, 1978, as amended by the Act of June 20, 2018, and the General Data Protection Regulation (EU Regulation 2016/679) (hereinafter the „Regulation“).
To this end, we invite you to read the present document carefully, which can be accessed i) via a hypertext link under each of the aforementioned forms on the Site, ii) via a hypertext link in the general terms and conditions ii) from each page of the Site iii) and also by requesting it by e-mail at the following address: dpo@cielavillage.com
MODIFICATION OF THE PRIVACY POLICY
We reserve the right to modify this privacy policy. In the event of substantial modification, you will be informed by means of a special notice posted on our Site.
APPLICABLE LAW
The privacy policy is written in French and is governed by French law. Any dispute shall be brought before the competent French courts.
HOW DO WE COLLECT YOUR DATA?
Your data can be collected in two ways:
- Either directly from you, when you fill in a form or spontaneously send us information or documents concerning yourself. This is the case when:
You contact us (by email, contact form on our Site, telephone or via our Chatbot) to obtain information, a quote, make a specific request such as, for example, applying for insurance, or send us a complaint;- You subscribe to our newsletter or to one of our events or competitions;
- You contact us to propose and supply your services;
- You make and pay for a reservation;
- You respond to our satisfaction surveys;
- You create a personal space on our Site;
- You browse our Site and use its functionalities.
- Or indirectly from third parties who transmit them to us, which is the case for the following data:
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- Your identification data, contact details and professional information, which may be communicated to us by a recruitment agency or specialized platform, when your „profile“ corresponds to one of our positions.
WHO IS CONCERNED AND WHAT DO WE DO WITH YOUR DATA?
Your personal data are processed for the purposes, on the legal grounds and for the periods indicated below:
| PERSONS CONCERNED | PURPOSE OF PROCESSING | LEGAL BASIS | DATA RETENTION PERIOD FOR ACTIVE DATABASE* |
| Site users / prospects | Site management Quotation and contact management Promotion on the site Audience statistics | Pre-contractual measures Legitimate interest Consent | Data relating to the preparation of publications (orders, follow-up, editorial content) are kept for five years from the date of publication. Data relating to exchanges with service providers are kept for five years after the end of the contract. Data collected via webforms is kept for a maximum of five years from the date of receipt. Log data is kept for six months. Data relating to „statistical“ cookies: 6 months. |
| Newsletter management | Consent | Until you unsubscribe or 3 years from our last contact. | |
| Chatbot | Chatbot-specific cookie consent | For as long as it takes to process the request | |
| Users of social networks and third-party sites / prospects | Content management Audience statistics | Legitimate interest in promoting campsites and reaching a certain audience that no longer uses traditional Internet searches Consent for social network cookies | Visible data: duration of your user account on the relevant social network Private messages: duration of your user account or 90 days after deletion of the message Social network cookie data: 6 months |
| Customers | Manage your personal space on the site | Consent (to log in and create a customer area) Performance of contract (to enable online booking) Legitimate interest (to update information on campsites, to update sites to make them attractive) | Data relating to the creation and management of your personal space are kept for 2 years from the date of your last connection. Data relating to the verification of your identity at the time of your connection or of the means of payment used are kept only for the time necessary for the verifications. In the event of fraud, your data will be kept for the duration of the statute of limitations. |
| Reservations management | Consent: cookies to establish a reservation, for the conservation of bank card numbers beyond the concluded contract deliberation n°2018-303 of September 6, 2018 Contract execution (concretize the reservation and follow-up of the reservation) Legal obligation to fight fraud if conservation of bank card numbers beyond the contract and if request for the identity of the card holder | For online quotations: until the order is placed or, failing that, 3 months after the quotation request For paid reservations: until the contract is fully executed | |
| Promotional offers Newsletter Competitions | Legitimate interest | For promotional offers and the sending of our newsletter, your data will be kept until you unsubscribe from our prospecting mails and/or e-mails, or 3 years from the date of our last contact. For participation in competitions, your data will be kept for the duration of the competition, unless you expressly consent to a longer retention period. If you are the winner of the competition, your data will be kept for the duration of your stay. | |
| Loyalty programs | Contract performance | Your data will be kept until you unsubscribe from the loyalty program. | |
| Image rights | Consent | Your image and the authorization we have obtained to use it will be kept for the duration of our contractual relationship or until your consent is withdrawn. | |
| Satisfaction form | Legitimate interest in improving the services offered by the Campings Customer consent | Authorization for 5 years until you exercise your right to object Renewal with express consent | |
| Business statistics | Legitimate interest in refining the commercial strategy of the campsite(s) | Length of time required to achieve the purpose of the survey Until you exercise your right to object or withdraw your consent, or 3 years from the date of our last contact. | |
| Claims, pre-litigation and litigation | Legitimate interest | Duration required for statistical purposes or until right of objection is exercised | |
| Claim declaration (accident, cancellation) | Contract performance | Duration of the procedure until the end of the legal requirements + time for settlement or collection of convictions, paid by the insurance company until the end of the health cover or cancellation, until settlement of the amounts paid + until the end of the legal requirements in the event of difficulties with the insurance company. | |
| Job applicants | Management of the recruitment area Evaluation Interview management Litigation management Resume library | Pre-contractual measures taken at the candidate’s request Consent for Cvthèque Legitimate interest (to have the necessary information in the event of a complaint or dispute and to manage the defence of one’s interests before the courts) for the last two purposes | CANDIDATES SELECTED i. ACTIVE BASE of candidates duration of recruitment process ii. ACTIVE BASE of employees: duration of contract ii. INTERMEDIATE ARCHIVING: Data not required for the contract e.g. previous work certificate, diplomas, any useful information for evidentiary purposes: until the end of the legal requirements NON-APPROVED CANDIDATES i. ACTIVE BASE of candidates: duration of recruitment process iii. DELETION: from active database to 3 months after end of recruitment process ii. INTERMEDIATE ARCHIVING for 2 years in the CV library |
| Suppliers | Management of administrative operations linked to the conclusion and execution of contracts Bookkeeping (checking and validation of invoices, monitoring of payment deadlines, management of reminders, forwarding to legal departments) | Performance of the contract if the supplier is a natural person or legitimate interest of Ciela Village when the supplier is a legal entity and interacts with its employees. | Duration of contractual relationship with supplier |
At the end of the retention period stipulated in this article, data will be securely archived for the necessary retention and/or prescription periods resulting from applicable legal or regulatory provisions.
At the end of these periods, the data will be deleted or made anonymous, in accordance with the regulations in force.
WHO WILL RECEIVE YOUR DATA?
| PURPOSE OF PROCESSING | EXTERNAL RECIPIENT |
| Site management Quotation and contact management Site promotion Audience statistics | Webmaster OVH Display Affiliation Native Ads Websites managed by Ciela Village Application Ciela Village CoolNCamp Media Websites TO PAYLINE SECURE HOLIDAY – CTOUVERT |
| Newsletter management | CTOUVERT |
| Third-party sites | Third-party site providers |
| Chatbot | Tolk.ai |
| Management of content on social networks or third-party sites Audience statistics | Facebook Pinterest Instagram Youtube Tiktok Tourism partners |
| Personal space management on the website Reservations management | OVH NAXI PMS SECURE HOLIDAY -CTOUVERT Website Payline Appli Ciela Vilalge CoolNCamp |
| Promotional offers Competitions | |
| Loyalty programs | CTOUVERT |
| Image rights | External photographer |
| Satisfaction form | GUEST SUITE SITE E-NOTORIETE |
| Business statistics | GOOGLE ANALYTICS YUMENS |
| CRM management and internal authorizations | CTOUVERT COOLNCAMP |
| Claims, pre-litigation and litigation | Lawyers Court Unions DGCCRF Insurance |
| Claim declaration (accident, cancellation) | |
| Management of the recruitment area Evaluation Interview management Litigation management Resume library | Recruitment agency APEC INDEED POLE EMPLOI Lawyers Trade unions Court of law |
When we pass on your data to our subcontractors, the latter are required to implement specific measures to ensure the confidentiality, integrity and security of your data and to use it only for the purposes of performing their services and in accordance with our instructions.
In special circumstances, we may be required to disclose your personal data to judicial or administrative authorities who have a legitimate need to know.
AND OTHER PLATFORMS?
Our Site enables you to access our social networking pages directly by clicking on the corresponding plugins. When you click on these links, some of your technical and connection data (IP address, source port, etc.) may be automatically collected by the providers of these social networks, who will then process them under their own responsibility. In this respect, we invite you to familiarize yourself with their respective privacy policies, listed in the table below, in order to understand the characteristics of such processing and to be able to exercise your rights, where applicable.
| https://www.facebook.com/policy.php | |
| https://about.instagram.com/fr-fr/blog/announcements/instagram-community-data-policy | |
| Tik tok | https://www.tiktok.com/legal/page/eea/privacy-policy/fr |
| You tube | https://www.youtube.com/howyoutubeworks/user-settings/privacy/ |
| https://help.pinterest.com/fr/article/review-personal-data-options | |
| https://fr.linkedin.com/legal/privacy-policy | |
| Indeed | Indeed Candidate Privacy Policy |
In addition, we inform you that the simple fact of browsing our Site entails the processing of your data for statistical purposes under the joint responsibility of Ciela Village and the providers of the social networks whose logos are present on our Site and for which we have inserted a „plugin“. The providers concerned are primarily responsible for this processing, as mentioned in their privacy policy. However, you may exercise your rights under this privacy policy by contacting us directly, including in the case of joint „statistical“ processing.
YOU HAVE RIGHTS – USE THEM IF YOU NEED TO Art. 15 to 22 of the RGPD
In accordance with the regulations, as a „data subject“ you have the rights listed in the table below, which you may exercise if you fall within one of the corresponding opening cases:
| YOUR RIGHTS | WHAT IT’S ALL ABOUT |
| Right of access [Article 15 of the RGPD] | The right to obtain from the Data Controller confirmation as to whether or not data relating to you is being processed and, if so, access to said data, as well as various information including the purposes of the processing, the category of data relating to you, the recipient(s) of the data, etc. We will be happy to send you a copy of the data we hold on you, or answer any questions you may have about how we process it. |
| Right of rectification [Article 16 RGPD]. | The right to obtain, as soon as possible, the rectification of data concerning him/her that is inaccurate, incomplete, outdated or equivocal, or the collection and processing of which is prohibited; You can modify your information at any time in your Personal Area! |
| Right to erasure [Art. 17 RGPD] | You may exercise your right to erasure under the following conditions: The data is no longer necessary for the purposes for which it was collected or processed; The consent on which the processing was based has been withdrawn, and there are no other legal grounds for processing your data; The processing of the data has been opposed and there is no overriding interest justifying the processing; The data has been processed unlawfully; The data must be deleted in order to comply with any legal obligation to which we may be subject; The data was collected when you were a minor. |
| Right to restrict processing [Article 18 of the RGPD]. | You can ask us to restrict a processing operation we carry out on your data if: a) you contest the accuracy of your data for a period of time that allows the data controller to verify the accuracy of the personal data; b) the processing is unlawful and you object to their erasure and demand instead that their use be restricted; c) we no longer need your personal data for the purposes of processing, but it is still required for the establishment, exercise or defence of legal claims; d) you have objected to the processing, while we are checking whether the legitimate reasons we are pursuing override yours. |
| Right to portability [Article 20 of the RGPD] | Allows you to receive the data you have sent us in a structured, commonly used and machine-readable format, and then to pass it on to another data controller, only if this data has been processed on the basis of your consent or the performance of a contract we have entered into. |
| Right to object [Article 21 of the RGPD] | You may at any time object to the processing of your personal data for the following purposes: for our legitimate interests; for the purposes of commercial canvassing (for example, you may object to receiving our newsletter or any canvassing e-mail). We will comply with your request as long as this is possible, unless there are compelling legitimate grounds for the processing which override the interests and rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims (except in the case of prospecting processing). |
| The right to define post-mortem directives [Article 40-1 of the LIL]. | This right allows you to give us instructions concerning the retention, deletion and communication of your data after your death. |
You may exercise the above rights:
- By e-mail to dpo@cielavillage.com
- By post to the following address: Ciela Village 1155 Av. dei Reganeu, 83150 Bandol.
Should you exercise any of these rights electronically, your data will be provided to you electronically where possible, unless you have specifically requested otherwise.
You may also lodge a complaint with the CNIL if, despite the response given, you consider that these aforementioned rights have not been respected.