CORONAVIRUS INFORMATION (COVID-19)
March 17, 2020


Following the Decrees issued by the Minister of Solidarity and Health on March 14, 2020 adopting various measures relating to the fight against the spread of the covid-19 virus, the entire Ciela Village team remains more than ever mobilized to answer all your questions.
You can reach us either by mail at callcenter@cielavillage.com or by phone at 0033 4 22 54 73 55.
Like everyone else, we are mobilized and attentive to the evolution of this health crisis and to the administrative instructions. The provisions presented here are therefore subject to change at any time.
Rest assured that the safety and health of our customers, employees and partners are our top priority.

Questions/ answers

WHEN WILL THE CIELA VILLAGE CAMPSITES OPEN THEIR DOORS?

The government has issued several orders to close places open to the public that are not essential to the life of the Nation until April 15, 2020, and Ciela Village campsites do not, of course, have a derogatory regime.
In anticipation of a possible extension of the compulsory closure of our Campsites and in order to accommodate our customers in the best possible conditions, we have decided to postpone the opening of all Ciela Village Campsites to May 7,2020.
We are currently in the process of informing all our customers concerned by this decision by sms and e- mail.
We are keeping an active watch on the evolution of the situation and on the recommendations issued by the public and health authorities and will inform you, on this page, if we are obliged to take other decisions and in particular if we are forced to postpone the opening date once again.

I HAVE A RESERVATION FOR A STAY PRIOR TO THE DATE OF MAY 7, 2020, WHAT SHOULD I DO?

Facing this exceptional situation, Ciela Village offers you to postpone your stay free of charge to the years 2020 and 2021 excluding high season (4 July to 29 August) on the Ciela Village Campsite of your choice for the amount equivalent to the amount committed and according to availability.
These measures only concern customers who have booked online. If you have booked your stay via a tour operator or booking platform, please contact them.
If you have subscribed to the cancellation insurance offered by our partner ENTORIA, you can already contact them so that they can respond to you on a case-by-case basis and according to your personal situation.

I HAVE A RESERVATION FOR A STAY AFTER MAY 7, 2020 OR I WISH TO MAKE A RESERVATION FOR A STAY AFTER THIS DATE, WHAT GUARANTEES ARE AVAILABLE TO BOOK MY STAY IN THE CAMPSITE?

For these stays, the guarantees available and the possibilities of modifying / cancelling the stay are governed by the General Conditions of Sale of Ciela Village campsites as well as those of ENTORIA for people who have subcribed to Cancellation Insurance.
We are keeping a watchful eye on the evolution of the situation and on the recommendations issued by the public and health authorities and will inform you, on this page, if we have to take other decisions.

CONTACTS
Ciela Village. Our teams are at your disposal by email at callcenter@cielavillage.com or by phone at +33 (0) 4 22 54 73 55
Cancellation Insurance : ENTORIA, TSA 51234 92308 LEVALLOIS-PERRET CEDEX,
annulationhpa@axelliance.com. +33(0)4 72 85 80 84