Informations about Coronavirus (COVID-19)
Last updated 2nd June 2020

Dear holidaymakers,

Over the last few weeks, the health situation has been moving in the right direction and we have great pleasure in announcing the opening dates for our campsites (details below).
Please rest assured that the health and safety of our holidaymakers and staff is our top priority.
Based on the statements issued by the government, a number of decisions, set out in the Welcome Charter (details below), have been taken in order to welcome you in the best possible conditions.

A new statement is due to be made on 22nd June when we hope that the lockdown restrictions will be relaxed once again. We are waiting for more specific guidance on the organising of entertainment and the operation of the children's clubs.

The whole team are available to answer any questions you may have, either via email at callcenter@cielavillage.com or by phone on +33 (0)4 22 54 73 55.

We look forward to welcoming you soon for a fabulous stay at our campsite! :)
From all the Ciela team

WHEN WILL THE CIELA VILLAGE CAMPSITES OPEN THEIR DOORS?

Following the announcement made by the Prime Minister on 28th May 2020, our campsites will be finally opening their doors on the following dates:
Campsite Les Fontaines: Friday 5th June
Campsite Terra Verdon: Friday 5th June
Campsite La Farigoulette: Friday 5th June
Campsite Les Marsouins: Friday 12th June  
Campsite Atlantica: Friday 12th June
Campsite Le Pommier: Friday 19th June

WHAT IS THE SITUATION REGARDING HOLIDAYS IN 2020?

Ciela Village Welcome Charter here

WHAT IS THE HOLIDAY CANCELLATION POLICY?

Your holiday is booked before the campsite's opening date

We are offering you the chance to postpone your holiday to a later date using the credit voucher that you will soon receive in line with French legislation (Order no. 2020-315 of 25th March 2020). This credit voucher, corresponding to the sums paid, is valid for 18 months from its date of issue. You are under no obligation to choose the dates of your stay now and you can use the voucher several times if you would rather come at weekends for example.

These measures only apply to customers who booked with us directly. If you booked through a tour operator or booking platform, please contact them directly.
If you took out the cancellation insurance policy offered by our partner, ENTORIA, you should contact them so they can assist you on a case-by-case basis and according to your personal situation.

Your holiday is booked after the campsite's opening date

Your reservation is still confirmed.
If, however, you would prefer to cancel your holiday for a Covid-19 related reason*, you can postpone your holiday to a later date using a credit voucher which is valid for 18 months from its date of issue.

For all reservations after the 2nd June, we have relaxed our booking terms.
You can cancel or amend your booking for a Covid-19 related reason* up to 15 days before your arrival date at no charge. You will either be offered a credit note for the sums paid valid for 18 months from the date of issue, or a refund.

* The campsite is forced to close, your place of residence is under lockdown measures, closure of borders related to Covid-19, one of the group has Covid-19 at the time of departure.

We are keeping a close eye on how the situation develops and on the guidance issued by the public and health authorities, and we will notify you on this page if we have to take any other decisions.

CONTACTS

Ciela Village. Our teams can be contacted by email at callcenter@cielavillage.com or 
by phone on +33 (0)4 22 54 73 55

Cancellation insurance: ENTORIA, TSA 51234 92308 LEVALLOIS-PERRET CEDEX.

annulationhpa@axelliance.com.  +33(0)4 72 85 80 84